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Frequently asked questions

How do I clean the brewer?

Rinse the mesh filter and vessel with warm water after each batch, and wash them with mild soap as needed. The glass is dishwasher-safe; check the filter's care note before putting it in.

Is it a health or medical product?

No. It is a coffee brewer. The smooth, low-acid character is about taste and how the coffee is made — it is not a medicine and not intended to address any condition.

How do I use the concentrate?

The concentrate is strong, so dilute it to taste — typically one part concentrate to two parts water or milk, over ice. Store it in the fridge and use within about a week.

What is the difference between cold brew and iced coffee?

Cold brew is steeped in cold water for many hours, making a smooth concentrate. Iced coffee is hot-brewed coffee poured over ice. They taste different and are made differently.

How long does it steep?

Twelve to eighteen hours in the fridge is the sweet spot for a full, smooth brew. Any longer and it can turn slightly bitter, so aim for about overnight.

Why is cold brew smoother than hot coffee?

Hot water draws bitterness and acidity out of the coffee bean; cold water draws out the sweeter, smoother flavours. The result is a concentrate that is mellow and low in perceived acidity.

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